We collect your personal data when you provide it directly to us (in a face-to-face conversation, filling out our applications, sending e-mails, etc.), when you use the website, when you use cookies or similar technology, when you use our products, and when we receive your personal data from third parties.

We only collect data that is necessary for the provision of services, and the personal data being processed will not be stored for longer than necessary to provide the service or for longer than required by the applicable provisions.

We collect and store your data to provide services, including to consider your application

Data collected automatically
When using our website, the data about your visit, including your IP address, are automatically collected.

Data collected when you contact us
When you contact us via the website, telephone or e-mail, you provide us with your personal data suitable for the type of contact, e.g. name, e-mail address, etc.

The data is processed for the following purposes:

• response to an email inquiry or telephone contact received in connection with a request for such contact from our side – the legal basis for data processing is your consent resulting from the initiation of contact with us (art. 6 para. 1 let. a) of GDPR),
• archiving of incoming and outgoing correspondence in case of proving its course, which is our legitimate interest (art. 6 para. 1 let. f of GDPR),
• if our contact leads to cooperation, the data will then be processed in order to conclude and perform an agreement (if this happens, the information obligation will be carried out separately for the purpose of further cooperation).

The Company is the controller of personal data which it collects in order to meet all the needs of its clients, in particular for the purpose of concluding agreements and their implementation.

The Company may, in accordance with art. 28 of the Regulation, entrust data to other parties on the basis of an agreement.

We hereby inform you that we process personal data provided to us in connection with e-mail or telephone contact.

These data are provided to us by sending an e-mail, telephone contact, leaving a request for telephone contact, or directing inquiries via any other communication channel.

These data are then processed for the purpose of return contact and possible archiving of correspondence. Please find the details below.

Data collected during the correspondence between you and our Web Portal will be used only to answer your query.

Your personal data may also be sent to other entities if required by applicable law. We may disclose your information to the judicial authorities, in particular in the event of a breach of law, or when required by applicable law.

We declare that the Company uses a cookie mechanism which, by saving short text information on the computer of the User or another person visiting the website, allows its identification to improve the use of the website, enable logging in, and facilitate cooperation with applications provided by Google Inc. Accepting cookies on the computer of the data subject is necessary to provide the user with an IT service. Any visitor to the website may, by modifying the web browser settings, prevent cookies from being saved on his / her computer or permanently delete files saved. Allowing the browser to save cookies on your computer means that you also agree to such saving. The Service Provider ensures that saving cookies on the computer of the User or another person visiting the website does not cause any configuration changes in the computer or software.

The Company uses information to, for example, tell the User what other Users interested in similar offers were looking for and send him / her personalized information about new products, offers; this does not cause any legal consequences to the User and does not affect in any way his / her situation.

The person to whom data relate has the right not to be subject to a decision which is based solely on automated processing, including profiling, and has legal effects or substantially affects the person.

All personal data collected by the Company are protected with the use of appropriate technical and organizational measures and security procedures in order to protect them against access by unauthorized persons or their unauthorized use. Affiliates, partners and external service providers have committed themselves to managing data in accordance with the security and privacy requirements adopted by the Company.

You have the right to access your data and the right to rectify, erase, limit the processing, the right to transfer the data, the right to object, the right to withdraw consent at any time and with no impact on the lawfulness of the processing (if made on the basis of consent) performed before the withdrawal.

• Right of access to content: Upon request and after verification of your identity, we will provide you in a transparent way the following information:
• what are the purposes of processing your data and what is the legal basis for the processing,
• for what period your data will be processed,
• how do we use profiling,
• how to disable profiling and what the consequences will be,
• what are your rights concerning personal data,
• how to get a copy of your data.
• The right to download a copy of data: Upon request and after verification of identity, we will send you a copy of the data, maintaining adequate security measures.
• The right to rectify: Upon request and after verification of your identity, the Company will correct erroneous or outdated data and complete incomplete data.
• The right to delete data: Upon request and after verification of your identity, we will delete the data if there are no other grounds for their processing (e.g. after the termination of the Agreement, we store data for a maximum of 10 years in the event of potential claims and disputes).
• The right to transfer data: Upon request and after verification of your identity, we will send a file with data in a commonly used format. By virtue of that right , the data subject may also indicate the entity to which we are to send the data. For security purposes, the data subject should verify who receives his / her data.
• Right to object: The data subject may object to the processing of data, however, the Company will not be able to further provide services and as a result the data may be deleted, which means that it is impossible to conclude a sales contract, for example.
• Right to lodge a complaint: The data subject has the right to lodge a complaint with the supervisory body if he / she considers that the processing of his / her personal data violates the provisions of the GDPR or other regulations defining the processing and protection of personal data. If we process the data on the basis of consent, the data subject has the right to revoke it at any time without affecting the legality of the processing which was made on the basis of consent before such withdrawal.

For the proper functioning of the website, including for the implementation of the concluded Agreements, it is necessary for the Controller to use the services of external entities (such as, for example, software supplier, IT company or, for example, an entity handling electronic payments and payment cards). The Controller uses only the services of such processors who provide sufficient guarantees to implement the appropriate technical and organizational measures, so that the processing meets the requirements of the GDPR Regulation and protects the rights of the data subjects.

The transfer of data by the Controller does not take place in each case and not to all recipients or categories of recipients indicated in the privacy policy of – the Controller provides data only when it is necessary for the purpose of processing personal data and only to the extent necessary to achieve it.

The Controller has the right to change the Privacy Policy at any time. The new Company's Privacy Policy is effective at the time of publication in the web portal https://www.well-well.eu

If you have additional questions regarding privacy protection, please contact us by e-mail or by calling our hotline.